Who We Serve
Serving Companies Both Large and Small
Our clientele is incredibly diverse, with companies both large and small looking to Answering Exchange for support. We’ve worked both nationally and internationally within nearly every industry, including medical offices, crisis lines and the real estate industry. Below are just a few industries we serve, but please contact us directly at (316) 262-8282 to discuss your unique needs.
Even doctors have to sleep, which is why an answering service for when you’re out of the office is so essential. Answering Exchange is HIPAA compliant and available to your patients 24/7, properly screening and prioritizing their needs. If desired, we also offer the ability for you to screen calls yourself, identifying patients who may need your personal attention.
Home Health Care
We understand that home health care can be a demanding and competitive industry. That’s why it’s more necessary than ever for your patients to feel like a top priority— at all times. Answering Exchange is HIPAA compliant and will ensure each call is answered, screened and prioritized. We also offer you the ability to screen patients yourself.
Crisis line callers depend on you in their time of need, and we assist you in providing that valuable help. Just as your callers trust you, you can trust Answering Exchange to answer calls in a professional, sensitive manner, efficiently determining the best plan of action for each caller. Our representatives provide personalized solutions for each unique situation.
Community Awareness Programs
Whatever the focus of your community awareness program, we understand that your goal is to help and improve your community. That’s why availability to callers is so important. So whether you’re experiencing an influx of calls or need help outside normal operating hours, Answering Exchange can provide 24/7 assistance by highly trained, qualified representatives.
Top-notch customer service is more important than ever for service companies, such as HVAC, plumbing, janitorial, maintenance, construction, electrical and more. Answering Exchange is able to help you reduce your customers’ wait and resolution times, providing friendly, courteous 24/7 service. All communication is customized to each scenario or situation.
Law firms build a relationship with their clients that is founded on trust. Access to a 24/7 answering service is a great way to be there even when your law office is closed or when you’re in court. Answering Exchange will communicate with your clients in a professional, knowledgeable manner, ensuring they feel confident in you and your services.
Real estate agents are in a fast-paced, highly-competitive industry. If not constantly available, they risk losing prospects or clients to their competitors. Answering Exchange can give you the assurance that you’ll never lose a lead and both your prospects and clients will have their call answered, no matter where you are or what you’re doing.
The level of professionalism and accuracy of Answering Exchange is exemplary. Our clients appreciate the live, friendly voice and quick response rate. We appreciate the user-friendly process Answering Exchange has implemented.Christy S. Schunn, LSCSW, Executive DirectorKIDS Network
For over two decades, Southwestern Remodeling has trusted our front line after-hours customer service to Answering Exchange. Because it is important to us to be available to our clients at all times, even when our office is closed, a service partner is crucial to our customer experience. At Southwestern Remodeling, we trust Answering Exchange to be that courteous and professional voice on the phone in our absence.Chad Bryan, General ManagerSouthwestern Remodeling
Answering Exchange has been taking our calls after hours for years and have done a great job! They are easy to work with, very friendly and helpful.Gina Koester, Director of Sales SupportJ.P. Weigand & Sons, Inc.
Interim HealthCare of Wichita, Inc. highly values our relationship with Answering Exchange! They do a great job keeping track and communicating all our on-call needs, which are substantial with four divisions involved. I would enthusiastically recommend Answering Exchange.Jay Stehley, PresidentInterim HealthCare of Wichita, Inc
We have used Answering Exchange for three years and it has been a great solution for our answering and dispatch needs. We like the accountability knowing all calls are recorded with time and date. [They have] been great if we have ever had any issues or needed more information on certain calls that came in. Answering Exchange has good customer service and the dispatchers are professional and courteous.Traci Withrow, Director of AdminstrationSignal 88 Security
Answering Exchange was recommended to me by another law firm. Answering Exchange has done a great job answering phones for us after-hours and at overflow times. We have had two occasions when the service really went above and beyond for us (once when we had inclement weather and a second time when we had an outage), saving us from a lot of work after the incidents. The receptionists who answer are polite, cheerful and excellent communicators. I have happily referred Answering Exchange to friends and colleagues.Ann Tatum, Director of MarketingTatum & Atkinson, PLLC
I love having peace of mind that if anyone calls my business 24/7 that they will reach a person to talk with. This is an amazing service everyday but especially when I am tied up in meetings all day or working remotely. I would recommend Answering Exchange to anyone looking for a reliable answering service. They have never let me down!Cassandra Bryan, Creative DirectorCassandra Bryan Design