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Medical Answering Service

In the medical industry, it’s vitally important to always be there for your patients. However, even doctors have to sleep, so you can’t always be available to answer the phone. A medical answering service can handle calls while you’re out of the office, taking information from your patients to find out what they need.

Be There For Your Patients 24/7

Your patients can experience medical problems at any time of the day or night. That means you need to provide a 24/7 answering service. Even though you can’t personally answer their calls, you can provide reassurance for your patients by using a medical answering service. Instead of letting patient calls ring indefinitely or sending them to a standard voicemail, a medical answering service can take information from your patients and let them know you are looking out for them, even while you sleep or deal with other responsibilities.

Connect Patients With the Help They Need

A medical answering service can take information from patients and use it to direct the caller to the appropriate point of contact. For example, Answering Exchange can screen patients to work out which ones need your personal attention and which simply need some basic information. This efficient screening service can free up your time, allowing you to serve a greater number of patients without compromising care.

Prioritize Patient Emergencies

When patients need urgent care, you need them to be able to get in touch with you. However, you don’t want patients disturbing you at awkward times with trivial questions. Our medical answering service can prioritize patients, ensuring that patients get timely help in an emergency while letting less urgent cases know you’ll get back to them in due course.

Securely Handle Your Patients’ Calls

As a medical provider, you need to know that any service provider you work with is trustworthy and reliable. Answering Exchange is a HIPAA-compliant service, which means you can rely on us to keep your patient data secure. To find out more about the medical answering service we provide and how it can help your medical business, get in touch with us today.

The Benefits of a Medical Answering Service

If it involves communication – we’re there. Our expertise simplifies the complexities of the industry to bring unity to your otherwise hectic schedule. You have enough on your plate. We can handle communication.

  • TELEMESSAGING Get notified. Everywhere image description
  • VACATION COVERAGE Get outta town. image description
  • VOICEMAIL Never miss a call. image description
  • VIRTUAL RECEPTIONIST: Clock out? Us? Never. image description
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