Experience as Old as the Industry Itself
Established in 1924, Answering Exchange specializes in customized answering services for both national and international companies of all sizes. Because we’ve grown from the time of switchboards, we have nearly a century of experience to share with you. At Answering Exchange, we can provide telemessaging, voicemail, vacation coverage, alarm monitoring, wakeup service and virtual receptionist services.
Answering Exchange employees are all local to our area and undergo rigorous training, ensuring your customers speak with a professional and knowledgable representative each time. Our average representative has been with the company for 14 years, so they have experience handling a variety of situations with patience and ease.
We know how important it is for your customers to speak to a real person at any time that is convenient to them. Our central location in the midwest and backup generators ensure Answering Exchange is always online and available to your customers— even when there is inclement weather on either coast or throughout the country.
Unlike other answering services, Answering Exchange believes in the importance of speaking with a real person who is trained to understand your company and your customers’ needs. That’s why our communication is customized for each individual company, right down to specific and detailed messaging for each type of scenario or situation.
Since our inception in 1924, the evolution of this industry has been swift and complex. But our focus since day one has been on our clients and the solutions that make their lives and businesses easier and more efficient. We’ve not only kept up, we’ve pioneered what it means to stay in touch, and our team is an integral part of that. Located in the middle of the country in Wichita, Kansas, our entire team is from our local area, so entirely U.S. based. We strive for each representative to:
- Answer each call with a smile.
- Communicate with patience and ease.
- Maintain professionalism at all times.
- Provide knowledgable, personalized solutions.
- Utilize state-of-the-art technology effectively.
- View each exchange as highly important.