5 Benefits to Hiring a Live Answering Service

Hiring a Live Answering Service

The digital age has resulted in big advances for businesses, particularly the ways in which consumers can now communicate with them. Today, email, social media, and website contact forms mean existing and potential customers are only ever one message or click away from requesting information, making a complaint, booking an appointment, or ordering a product. However, the one aspect of communication that cannot be replicated completely by digital media is the personal touch. This is why more and more companies are incorporating a robust live answering service. The benefits of such a service are numerous, and give your company a professional, personalized customer experience that is available 24/7. Best of all, a live answering service can be completely customized to the priorities of your specific business.

These are just five of the most significant benefits associated with a professional live answering service.

1. Organize Call-Backs With Ease

Slow response times to calls don’t present your company in a good light. If your voicemail is becoming clogged with messages from customers asking for a call-back, a live answering service can have a significant positive impact on your customer satisfaction. A live answering service can take messages in a professional manner, and ensure that the message gets to the correct individual or department promptly. A live answering service can also set the expectation with the customer that their call will be returned at a specific time or within a certain period of time.

2. 24/7 availability to customers

Like most companies, chances are your employees aren’t at the office 24/7. Nevertheless, customer inquiries can occur at any time of the day or night. A live answering service gives customers the opportunity to speak with a live answering serviceĀ regardless of the day of the week or time of day. Sometimes, the answering service will be able to provide an answer right there and then. Even if they cannot, they can still provide the customer with the assurance that their query has been received and will be handled promptly.

3. Streamlined appointment scheduling

Instead of having your employees setting up customer appointments, an answering service can do it for you. By establishing the parameters with the answering service ahead of time, you can ensure that appointments are scheduled when your team has availability.

4. Free up your in-house resources

While it would be great if your team could personally answer every single question your customers have, the reality is that answering customer calls can be a significant drain on your company’s resources. By allowing an answering service to handle some (or the bulk) of your calls, you free up your in-house team to work on core company goals — which ultimately benefits the customer.

5. Professionalism, regardless of your company’s size or experience level

If you have a small business, a live answering service staffed by experienced agents capable of responding to questions quickly and effectively will give your company a more professional appearance. Even if you run a large company (or department), a dedicated live answering service can streamline the process overall, freeing your team up for other company objectives.

These are just a few of the numerous benefits associated with a live answering service. For more information, please contact us at Answering Exchange.