Does Your Legal Office in Wichita Need an Answering Service?
More legal firms in Wichita, Kansas, are investing in answering services that will process incoming calls, receive messages and transfer calls to the right staff. This technology serves as a comprehensive messaging system that lets you communicate with clients and customers — even when you are busy. It manages calls more efficiently, facilitates appointment scheduling and ensures you never miss an important call. Here are some of the reasons why your legal office needs a telephone answering service.
Improve Customer Relationships
Sixty-two percent of customers ceased doing business with a company after they received poor customer service, while 76 percent believe the service they receive proves how much a company values them. These statistics suggest that consumers admire excellent service and are prepared to take their business elsewhere if they encounter a negative experience.
You might not be able to respond to a customer if you have a meeting or need to attend court. A telephone answering service can solve this problem and boost your customer service credentials. A real human being will manage your incoming calls when you have an appointment or are away from the office, so you can still offer the same level of customer service 24 hours a day, seven days a week. Call services are customized to your company’s particular needs, letting you communicate with clients more effectively.
Focus on Important Legal Matters
Research shows that lawyers in the United States work, on average, 66 hours a week. This doesn’t leave a lot of time to answer incoming calls from potential clients, especially when you have so many other tasks to be getting on with: billing, document preparation and researching the law, among others. Moreover, small firms in Wichita might not have the resources to train staff on how to handle these calls.
A telephone answering service lets you focus on the legal matters at hand — without any disruption. You won’t have to hire additional personnel or purchase specialized call handling software. Instead, third-party staff will take calls, prioritize messages and organize legal appointments for you.
These employees have worked with companies just like yours in the past, so they understand the compliance and data protection issues that are associated with law firm call handling.
Prevent Lost Revenue
Unanswered calls mean lost revenue. If you don’t pick up the phone, you could miss out on a brand-new client or a lucrative opportunity. Studies suggest that between 72 and 80 percent of callers hang up when a phone call isn’t answered the first time, while 71 percent of customers end a business relationship because they think telephone communications are unimpressive.
Telephone answering services prevent lost revenue by saving you thousands of wasted dollars every year. These services are operated by virtual receptionists who gather valuable information, allowing you to contact prospective clients at a later date. You can also personalize a greeting for callers when they contact you. This might include your office hours or address.
A telephone answering service provides you professional, reliable staff who can handle your incoming calls and messages. This technology improves customer relationships, lets you focus on important legal matters and saves you money. Revenues of telephone answering services in the United States are predicted to total more than $2 billion in 2016 — a number that is expected to grow in the coming years.
If your law office is looking for a live 24/hour answering service, Answering Exchange can help. Please give us a call today, (316) 262-8282.